17 Days App Privacy Policy

Effective Date: October 23, 2026

17 Days, LLC ("17 Days," "we," "our," or "us") respects your privacy. We understand that grief is deeply personal and that the information you share while navigating loss deserves thoughtful and responsible handling.

This Privacy Policy explains how information may be collected, used, stored, and shared when you use the 17 Days mobile application ("App").

1. Information We Collect

Depending on how you use the App, we may collect or process:

  • Account information: Your name, email address, account identifiers, and information needed to manage your account.

  • Personal grief-related information: Information you voluntarily share about your experiences, relationships, loved ones, and grief journey.

  • Journal entries and memories: Written reflections, saved memories, personal notes, and related content.

  • AI Companion conversations: Messages and information you choose to share when interacting with the App's AI-powered features.

  • Photos and audio: Images, recordings, and other media you choose to upload or save.

  • Subscription information: Subscription status, purchase identifiers, and related transaction information. Payment processing is handled through Apple's in-app purchase system.

  • Technical information: Device information, app performance information, and diagnostic data that may be collected to operate, secure, or improve the App.

2. How We Use Information

We use information as necessary to:

  • Provide and maintain the App's features.

  • Save and retrieve your journal entries, memories, and other content.

  • Personalize your experience.

  • Generate AI Companion responses.

  • Manage subscriptions and access to premium features.

  • Respond to support requests.

  • Troubleshoot technical issues and improve reliability.

  • Protect the App and its users.

  • Comply with applicable legal obligations.

3. AI Companion

The 17 Days App includes AI-powered support features.

Information you enter into AI conversations may be transmitted to third-party AI service providers to generate responses.

Please understand that:

  • AI responses may be inaccurate or incomplete.

  • The AI Companion is not a licensed mental health professional.

  • The App is not a replacement for therapy, medical care, or emergency assistance.

  • You should avoid sharing information you do not want processed by an AI service.

4. Journals, Memories, and Personal Content

Journal entries, memories, and other personal content may contain sensitive information.

We use this information to provide the features you request. We do not authorize its use for unrelated advertising purposes.

We encourage you to consider carefully what personal information you choose to share.

5. Third-Party Services

The App may use third-party providers for services such as:

  • Account authentication and data storage.

  • AI-generated responses.

  • Subscription management and purchase verification.

  • App hosting, security, and technical operations.

These providers may process information as necessary to deliver their services, subject to applicable agreements and privacy practices.

6. Subscriptions and Payments

Premium subscriptions are offered through Apple's in-app purchase system.

Apple handles payment processing. We may receive purchase and subscription status information necessary to manage premium access.

We do not receive your full payment card information from Apple.

7. Information Sharing

We do not sell your personal journal entries, memories, or AI conversations.

We may share information with service providers when necessary to operate the App, when required by law, or when reasonably necessary to protect rights, safety, and security.

8. Data Security

We take reasonable measures designed to protect information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-connected service can guarantee absolute security.

9. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide the App, fulfill legitimate operational needs, and comply with applicable obligations.

Users may request deletion of their personal information by contacting us using the information below.

Deletion requests may be subject to legally required retention periods and technical limitations.

10. Children's Privacy

The App is not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.

If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

11. Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information.

You may contact us to exercise applicable privacy rights.

You can manage or cancel Apple subscriptions through your Apple account settings.

12. Changes to This Policy

We may update this Privacy Policy as the App evolves or legal requirements change.

Updates will be posted with a revised effective date.

13. Contact Us

17 Days, LLC

Website: https://17Days.me

For privacy-related questions or requests, please contact us through the contact information provided on our website.